Customer Account Specialist (Japanese Speaking) | Mastery in Japanese Language - Kuala Lumpur

Requirements:

• • Bachelor's degree/Diploma/ with 1 - 2 years of Customer Service Experience.
• • Manufacturing industry exposure/experience is preferred.
• • Mastery in BOTH English & Japanese is a must (any other language is a plus).
• • SAP SD Module hands on working experience preferred.
• • Flexibility to any shift.
• • Clerical and administrative skills, including data entry, advanced filing and document management.
• • Proficient with standard word processing, spreadsheet, and presentation software packages.
• • Understanding of order processes, systems configurations and documentation requirements.
• • Ability to effectively communicate issues and request resolution from more senior staff.
• • Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request.
• • Attentive to details.
• • Ability to maintain composure under stress, a sense of urgency when performing tasks, excellent organizational skills.

Responsibilities:

• • Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (APAC).
• • Efficiently process Order Entry creation (SAP Open Text or SAP VA01) - all order types & customers: Standard orders; Sample Orders; EDI; Export; Consignment - full data completeness as a focus.
• • Keep Customer Service colleagues - China & Southeast Asia Hub informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
• • Act as a single point of contact for all internal inquiries related to order entry.
• • Analyze data from SAP; identify open issues and take action: customer master data / material master data.
• • Receives, validates, enters, handles customers Purchase Orders - Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA.

Position Summary:

• • Acting as single point of contact to Internal APAC Customer Service Agents (Shanghai, Nantong, Kuala Lumpur, Thailand, etc. Located) for order entry management.
• • The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes:
• • Sales Order creation in SAP/ Capturing all exceptions.
• • Accountable for document attachment into SAP order.
• • Enters and checks data for completeness (SAP processing).
• • Proactively Identifies and solve incomplete information at Order Entry (customer Master Data, order holds cleansing Action plan).
• • Frequent interaction with APAC Customer Service Hub (located in Shanghai, Nantong, Kuala Lumpur, Thailand, etc.): through telephonic, email and face-to-face communication.
• • Good knowledge of manufacturing Processes / Chemical industry: Procurement of raw materials, Logistics, Supply Chain Management.
• • Proactive planning and completion of task assigned within great quality.
• • Strong Analytical and Problem-solving skills.
• • Implements changes and updates to Order to Cash process as directed.

Benefits:

• • Medical, Annual Leaves